Service Delivery Coordinator
3 weeks ago
We are seeking a Service Delivery Coordinator to provide exceptional customer experiences for Swannanoa Cleaners. This role involves engaging with customers to identify their needs, process requests, and resolve complaints in a timely and professional manner.
Main Responsibilities
- Manage a high volume of customer interactions, including inbound and outbound orders and calls
- Apply customer service techniques to build rapport and resolve customer inquiries
- Document all customer interactions and maintain accurate records
- Participate in ongoing training and development to enhance skills and knowledge
Requirements
- A high school diploma or equivalent is required
- Prior experience in customer service or a related field is preferred
- Proficiency in computer software and technology is essential
- Excellent communication and interpersonal skills are necessary
- Able to work well under pressure and prioritize tasks effectively
Compensation and Benefits
The estimated annual salary for this position is between $45,000 and $60,000, depending on qualifications and experience.
This role offers the opportunity to develop valuable skills and knowledge in customer service, while working in a dynamic and supportive environment at Swannanoa Cleaners.
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