Service Delivery Coordinator

3 weeks ago


Asheville, North Carolina, United States Swannanoa Cleaners Full time
Job Summary

We are seeking a Service Delivery Coordinator to provide exceptional customer experiences for Swannanoa Cleaners. This role involves engaging with customers to identify their needs, process requests, and resolve complaints in a timely and professional manner.


Main Responsibilities
  • Manage a high volume of customer interactions, including inbound and outbound orders and calls
  • Apply customer service techniques to build rapport and resolve customer inquiries
  • Document all customer interactions and maintain accurate records
  • Participate in ongoing training and development to enhance skills and knowledge

Requirements
  • A high school diploma or equivalent is required
  • Prior experience in customer service or a related field is preferred
  • Proficiency in computer software and technology is essential
  • Excellent communication and interpersonal skills are necessary
  • Able to work well under pressure and prioritize tasks effectively

Compensation and Benefits

The estimated annual salary for this position is between $45,000 and $60,000, depending on qualifications and experience.

This role offers the opportunity to develop valuable skills and knowledge in customer service, while working in a dynamic and supportive environment at Swannanoa Cleaners.



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