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Pharmacy Customer Service Representative

2 months ago

Aurora, Illinois, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a key member of our retail pharmacy team, you will be responsible for delivering exceptional customer service, processing prescriptions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers and patients to provide a positive and personalized experience.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Pharmacy Operations
    • Process prescriptions accurately and efficiently, including counting, measuring, and weighing medications.
    • Assist pharmacists with scheduling and maintaining workflow.
    • Perform duties as assigned by the Pharmacy Manager, including utilizing pharmacy systems to enter patient and drug information.
  • Store Maintenance
    • Ensure a clean and organized store environment, including counters, shelves, and inventory areas.
    • Maintain knowledge of store systems and equipment.
  • Training and Development
    • Earn and maintain PTCB certification through the designated PTCB training program.
    • Attend training and complete PPLs requested by Manager or assigned by corporate.
Requirements
  • Must be fluent in reading, writing, and speaking English.
  • Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
  • Prefer six months of experience in a retail environment.
  • Prefer prior work experience with Walgreens.
  • Prefer good math skills and computer skills.