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Service Operations Representative

2 months ago

Austin, Texas, United States The Bug Master Full time

Position: Customer Service Representative

Work Environment: Flexible Work from Home Option

As a Customer Service Representative at The Bug Master, you will engage with clients and collaborate with our dedicated internal team to address customer inquiries regarding pest control services. Your role will involve:

  • Responding to customer queries
  • Managing appointment schedules
  • Handling administrative responsibilities related to daily operations

Key Responsibilities:

  • Maintaining customer relationships
  • Notifying clients about service updates
  • Setting up and managing customer accounts
  • Coordinating service appointments

Essential Skills for Success:

  • Proficient phone communication
  • Accurate typing abilities
  • Strong organizational skills
  • Familiarity with common software applications such as email clients and web browsers

Physical and Mental Requirements:

  • Primarily sedentary role (67%-100% sitting)
  • Occasional walking and standing (0%-33%)
  • Frequent use of the telephone and movement within the workspace (34%-66%)
  • Ability to lift items up to twenty-five (25) pounds as needed
  • Corrected vision and hearing within normal ranges
  • Occasional bending and reaching for filing purposes
  • Clear communication skills
  • Ability to work on a computer for extended periods

Join us as a Customer Service Representative and contribute to our mission of providing exceptional pest control solutions.