Service Representative

2 weeks ago


Austin, Texas, United States Covert Cadillac of Austin Full time
About Us

Covert Cadillac of Austin is a family-owned and operated dealership with a rich history dating back to 1909. We are a high-volume dealership in Austin, Texas, committed to delivering exceptional performance and customer service.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our well-established team as a Service Cashier/Customer Service Representative. In this role, you will be responsible for interacting with customers, answering their questions, and directing them to the appropriate resources. You will also be responsible for collecting payments, responding to customer inquiries, and providing excellent customer service.

Responsibilities
  • Provide exceptional customer service by answering customer inquiries and resolving issues in a timely and professional manner.
  • Collect payments from customers in various forms, including cash, credit cards, and checks.
  • Respond to customer phone calls and emails in a prompt and courteous manner.
  • Assist other team members as needed to ensure seamless customer service.
  • Submit warranty and insurance claims on behalf of customers.
  • Coordinate the provision of loaners to customers.
Requirements
  • Strong customer service background with excellent verbal and written communication skills.
  • Punctuality and reliability are essential for this role.
  • A clean driving record and valid driver's license are required.
  • Ability to pass a pre-employment background check and drug screen.
Equal Opportunity Employer

Covert Cadillac of Austin is an equal opportunity employer and prohibits discrimination and harassment in all forms. We welcome applications from diverse candidates and are committed to creating an inclusive work environment.



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