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Customer Service Representative

4 weeks ago

Arnold, Missouri, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients, ensuring a seamless and personalized experience.

Key Responsibilities:

  • Answering phone calls and greeting clients in a friendly and inviting manner
  • Matching clients with the best-suited tax professional for their needs
  • Scheduling clients according to their preferences
  • Ensuring all client needs are met during service
  • Maintaining office cleanliness and organization

Requirements:

  • Experience working in a fast-paced environment
  • Previous experience in a customer service environment
  • Ability to multi-task and prioritize tasks
  • Strong organizational and time-management skills
  • Computer proficiency with Microsoft Office

About H&R Block:

We are a leading provider of tax preparation and financial services, committed to helping our clients achieve their financial goals. Our team is dedicated to providing exceptional service and support to our clients, and we are seeking like-minded individuals to join our team.