Customer Service Representative
1 month ago
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Campora Propane Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.
Key Responsibilities:
- Provide accurate and timely information regarding propane services, pricing, delivery schedules, and account status
- Assist customers with placing orders, scheduling deliveries, and resolving any delivery or billing issues
- Collaborate with internal teams to coordinate efficient propane deliveries and resolve customer concerns
- Maintain customer records, ensuring accurate and up-to-date information is captured in the system
- Promote and upsell additional propane products or services to customers as appropriate
- Handle customer complaints or escalations with empathy and find satisfactory resolutions
- Build strong customer relationships and ensure customer satisfaction through exceptional service
Requirements:
- High school diploma or general education degree (GED)
- Able to multi-task well and prioritize workload
- Able to exercise progressive decision-making
- Strong knowledge of Microsoft Office
- Ability to work, and exceed, in a time-sensitive environment
- Ability to work effectively in a team environment
We Offer Amazing Benefits:
In addition to competitive wages, we are proud to offer a comprehensive benefits package to help support the physical and financial health of our employees and their families. Our benefits program allows you to customize your coverage, selecting the best plans to meet your family's needs while taking advantage of tax savings.
Eligible Benefits:
- Medical Insurance - multiple options to choose from
- Dental Insurance
- Voluntary Vision Insurance
- Health Savings Account
- Flexible Spending Account
- Confidential Employee Assistance Program (EAP)
- Voluntary Supplemental Life and AD&D Insurance
- Voluntary Short-Term Disability
- 401(K) with Company Match
- Tuition Reimbursement
- Propane discount
We Provide:
- Paid Holidays & Time Off
- $50,000 Basic Life/AD&D benefit
- Long Term Disability
Pay: $21-$24 per hour, depending on experience
Equal Opportunity Employer: Minorities/Women/Protected Veterans/Disabled
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