Insurance Client Service Manager
1 month ago
We are seeking a highly skilled and motivated Client Manager to join our team at Marsh McLennan Agency-Northwest. As a Client Manager, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.
Key Responsibilities- Manage commercial accounts, including negotiating new and renewal policies with carriers, preparing presentation and proposal materials, and responding to policy inquiries.
- Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
- Update customer information and maintain accurate records in our agency management system.
- Identify and pursue up-sell and cross-sell opportunities with colleagues.
- Provide effective and efficient customer service, ensuring that clients receive the highest level of support and satisfaction.
- Strong customer service skills and a passion for delivering exceptional service.
- Ability to work with customers and carriers to resolve issues and meet client needs.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Strong analytical and problem-solving skills, with the ability to analyze complex insurance coverage issues and provide recommendations.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
We offer a competitive compensation package, including a base salary, performance-based incentives, and a benefits package that includes paid paternity/maternity leave, medical leave, 401K savings, and other wellbeing programs. We also offer opportunities for professional development and growth, as well as a collaborative and supportive work environment.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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