Case Manager, Youth Services Coordinator

3 weeks ago

Bozeman, Montana, United States Human Resource Development Council District IX, Inc Full time
Job Summary

The Case Manager, Youth is a vital member of our Customer Support team, responsible for delivering case management services to 14-26-year-olds. This role focuses on educational, career exploration, and housing navigation support for youth, ensuring they receive comprehensive, trauma-informed support while prioritizing equity, confidentiality, and client autonomy.

Key Responsibilities
  • Customer Support/Assessment of Need (65%): Collaborate with the Case Management Lead and Customer Support team to determine appropriate program placements and referrals for customers, inform customers of available services and resources, and coordinate and support customers' access to services and benefits.
  • Youth Empowerment & Engagement (15%): Engage youth in shaping their futures by setting goals, supporting freedom, and promoting choices for achieving independence and self-sufficiency.
  • Program Eligibility (10%): Collaborate with Compliance Specialists to determine program eligibility and benefit levels by identifying and requesting necessary documentation, accurately calculating household income and benefits, assessing household status, and processing changes per the requirements of various funding sources.
  • Teamwork (5%): Collaborate closely with all agency programs, including the compliance department, to uphold best practice standards in case management.
  • Training and Development (5%): Engage in ongoing training opportunities on best practices, regulatory requirements, and organizational policies.
Requirements
  • Program Philosophy and Service Delivery: Adhere to the program philosophy that empowers customers with freedom of choice, autonomy, and accountability.
  • Cultural Awareness: Demonstrate an understanding of and connection with customers from various socio-economic, ethnic, and cultural backgrounds, ensuring access to all relevant internal and external community resources.
  • Equity, Safety, & Wellness: Actively promote wellness, safety, and equity for all cultures and ethnicities, adhering to policies and programs that affirm, support, and value diversity, including those for LGBTQ+ individuals, families, and communities.
  • Customer Boundaries: Balance empathy towards customers while modeling and maintaining healthy boundaries in customer relationships.
  • Travel: This position will primarily serve Spanish-speaking customers located in Gallatin, Park, and Meagher Counties, occasionally transporting customers to appointments.
Preferred Qualifications
  • Education and Experience: Bachelor's degree in Psychology/Social Services/Education or related field, from a four-year college or university preferred OR comparable life/work experience.
  • Language Skills: Ability to read, interpret, and write routine documents and correspondence in English, analyze and interpret complex and sensitive information, and effectively disseminate information about HRDC and community programs.
  • Mathematical Skills: Basic math skills, including the ability to calculate annual household income.
  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, interpret a variety of program manuals, guidelines, and instructions furnished in written, oral, diagram, or schedule form, define problems, collect data, establish facts, and draw valid conclusions.
  • Confidentiality: Maintain customers' confidentiality at all times.
  • Computer Skills: Proficient in navigating spreadsheets, multiple databases, email, calendar, willing to learn new software systems, comfortable with Microsoft and Google operating systems.
  • Drivers License: Valid State Driver License required, reliable vehicle and appropriate liability insurance required.

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