Customer Service Representative

1 day ago


Hollywood, Florida, United States Total Family Solutions Full time
Job Description

We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Total Family Solutions.

As a Customer Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information about products and services.

This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service.

Key Responsibilities:
  • Respond promptly to customer inquiries through various channels, including face-to-face retail, phone, email, and chat.
  • Provide accurate information about products, services, and promotions.
  • Assist customers in troubleshooting technical issues and navigate through services.
  • Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
  • Educate customers on billing procedures, plans, and additional features.
  • Stay informed about the latest offerings and promotions to provide up-to-date information to customers.
Qualifications:
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Ability to handle stressful situations with patience and professionalism.
  • Familiarity with products, services, and billing systems is a plus.
Benefits:
  • Competitive salary and performance-based incentives.
  • Comprehensive training on products and services.
  • Opportunities for career advancement within the company.
  • Collaborative and inclusive work environment.
Job Type:

Full-time

Benefits:
  • Flexible schedule
  • On-the-job training
  • Professional development assistance
Shift:

Day shift

High school or equivalent (Preferred)

Customer service experience: 1 year (Preferred)



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