Customer Service Representative
1 day ago
We are seeking a highly motivated and customer-focused individual to join our Customer Service team at Total Family Solutions.
As a Customer Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing information about products and services.
This is a dynamic role that requires effective communication, problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities:- Respond promptly to customer inquiries through various channels, including face-to-face retail, phone, email, and chat.
- Provide accurate information about products, services, and promotions.
- Assist customers in troubleshooting technical issues and navigate through services.
- Resolve customer concerns, complaints, and billing inquiries in a professional and timely manner.
- Educate customers on billing procedures, plans, and additional features.
- Stay informed about the latest offerings and promotions to provide up-to-date information to customers.
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations with patience and professionalism.
- Familiarity with products, services, and billing systems is a plus.
- Competitive salary and performance-based incentives.
- Comprehensive training on products and services.
- Opportunities for career advancement within the company.
- Collaborative and inclusive work environment.
Full-time
Benefits:- Flexible schedule
- On-the-job training
- Professional development assistance
Day shift
High school or equivalent (Preferred)
Customer service experience: 1 year (Preferred)
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