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Customer Service Representative

2 months ago

Hollywood, Florida, United States TransCore Full time

Job Summary:

TransCore, a subsidiary of Roper Technologies, Inc., is seeking a Customer Service Representative to join our team in Miramar, Florida. As a key member of our customer service team, you will be responsible for providing exceptional service to our E-ZPass Program customers through various communication channels, including phone, email, and chat.

Key Responsibilities:

  • Process customer inquiries, requests, and issues in a timely and professional manner.
  • Perform account maintenance, including address changes, vehicle changes, transponder changes, payments, adjustments, and statement requests.
  • Research and resolve toll overcharges, v-tolls, and submit for adjustments.
  • Provide assistance with processing and updating expired credit cards, option changes, replenishment amounts, balance thresholds, address changes, and add tags.
  • Prepare reports, including daily phone call logs.
  • Cash out and prepare deposits at the end of each shift.
  • Work a rotating weekend schedule.
  • File applications and other paperwork as necessary.
  • Meet quality assurance standards, including call monitoring and auditing of log sheets and correspondence.
  • Adhere to structured break and lunch schedules.
  • Remain professional and courteous in all interactions with customers and staff.

Requirements:

  • High school diploma or equivalent.
  • Typing skills of 5,000 KPH or more.
  • Pass a drug screen and background check.
  • Reliable transportation to the Miramar, FL office for up to 3 months for training.
  • A quiet, dedicated workspace for working from home.
  • Reliable internet access (up to 50 Mbps).
  • Bilingual fluency in English and Spanish preferred.

Work Environment:

The work environment is typically moderate, with occasional periods of high activity. The noise level is usually moderate.

Equal Opportunity Employer:

TransCore is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.