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Customer Service Representative

2 months ago

Hollywood, Florida, United States McCalla Clarke Agency, LLC Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Advisor at McCalla Clarke Agency, LLC. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Client Communication: Respond to incoming calls, emails, and other forms of communication from clients, providing accurate and timely information regarding their policies and coverage.
  • Policy Administration: Process policy changes, amendments, and cancellations, ensuring all necessary documentation is completed and accurate.
  • Claims Handling: Investigate and resolve claims in a fair and timely manner, working closely with clients and internal stakeholders to ensure a positive outcome.
  • Customer Retention: Develop and maintain strong relationships with clients, identifying opportunities to upsell and cross-sell our products and services.
  • Team Collaboration: Work closely with our sales and underwriting teams to ensure seamless communication and coordination.
Requirements
  • Insurance License: Hold an active 4-40 (Insurance Customer Service Representative license) or be willing to obtain one within the first 30 days of employment.
  • Language Skills: Bilingual with fluency in English and Spanish.
  • Education: High school diploma or GED equivalent.
  • Experience: Prior work in a customer-facing position or customer service role is required.
  • Skills: Strong communication and interpersonal skills, with the ability to work in a fast-paced environment.
What We Offer
  • Competitive Compensation: Once 4-40 insurance licensed, eligible for commission, in addition to your base pay.
  • Work-Life Balance: Predictable schedule, with no nights or weekends.
  • Benefits: Paid time off, paid holidays, and eligibility to participate in contests, promotions, and events.
  • Training and Development: Paid training and opportunities for professional growth and development.