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Customer Service Representative

2 months ago

Hollywood, Florida, United States Joe Hillman Plumbers Full time

### Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Joe Hillman Plumbers, Inc. in Davie, FL. As a Customer Service Representative, you will be responsible for providing top-notch customer service to our clients, ensuring their satisfaction with our services.

### Key Responsibilities

* Answer inbound calls and respond to customer inquiries in a professional and timely manner
* Maintain accurate customer records, work orders, and service logs in our database
* Coordinate and schedule service appointments
* Assist with billing inquiries and process payments
* Relay important information between customers, technicians, and the office staff
* Conduct follow-up calls to ensure customer satisfaction and gather feedback on our services
* Assist with various administrative tasks as needed to support the team and improve workflow

### Qualifications

* High School diploma or equivalent
* Experience as a receptionist or customer support representative, preferably in the home services industry (plumbing, HVAC, electrical)
* Demonstrated computer proficiency using Microsoft Office Suite or equivalent software
* Strong interpersonal and communication skills
* Ability to work in a fast-paced environment while providing exceptional customer service

### Work Schedule

This full-time administrative position typically works during business hours at our office. Some after-hours and weekend customer service work is available with an additional incentive for working a rotating on-call schedule.

### About Joe Hillman Plumbers, Inc.

Joe Hillman Plumbers, Inc. is a family-owned business with a personal approach. We deliver high-quality service at a low cost and perform every job better than the one before. We provide a rewarding work environment that respects diversity, new ideas, and hard work.