Telecommunications Operations Supervisor

2 weeks ago


Jacksonville, Florida, United States Insight Global Full time

Essential Qualifications:

  • Proven experience in upgrading VoIP systems to Unified Communications as a Service (UCaaS)
  • Demonstrated managerial skills
  • Expertise in vendor selection and oversight
  • Proficient in budgeting, expense tracking, and invoice approvals
  • Experience in crafting Requests for Proposals (RFPs) for network infrastructure and services
  • Familiarity with Cisco technologies
  • Knowledge of firewall administration
  • Experience with legacy voice and call center systems
  • Proficient in Cisco Finesse and UCaaS
  • Experience in leading network and voice incident response, root cause analysis, and mitigation strategies
  • Must successfully complete the Criminal Justice Information Services (CJIS) background check

Desirable Qualifications:

  • Experience in local or federal government settings

Role Overview:

Insight Global's client in the local government sector is seeking a Network Operations Manager. This role involves leading a team responsible for overseeing network, telecommunications, and voice operations. The successful candidate will negotiate with vendors to secure optimal products, services, and pricing. Additionally, the manager will oversee the transition of the VoIP phone system to UCaaS. Responsibilities include conducting employee evaluations and providing mentorship within the team. This position is structured as a contract-to-hire opportunity, with an expected salary range of $90,000 - $100,000 annually upon conversion.



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