Telecommunications Operations Supervisor

2 weeks ago


Jacksonville, Florida, United States Tech Army, LLC Full time
Position Overview

The Network Operations Manager at Tech Army, LLC is responsible for overseeing the efficient functioning of network systems and ensuring optimal service delivery.

Key Responsibilities
  • Technical Expertise: Possess knowledge of traditional voice and call center technologies, including Cisco Finesse, alongside UCaaS solutions.
  • Certification: Hold relevant network certifications, such as Cisco CCNA.
  • Risk Management: Demonstrate the ability to identify and manage risks while effectively handling crises.
  • Communication Skills: Exhibit exceptional interpersonal and customer communication skills across all organizational levels.
  • Task Management: Prioritize and execute tasks efficiently in a fast-paced environment.
  • Organizational Skills: Maintain attention to detail while managing multiple tasks and processes.
  • Productivity Improvement: Implement formal procedures aimed at enhancing productivity, ensuring consistent service delivery, and boosting customer satisfaction.
  • Analytical Skills: Utilize strong analytical and problem-solving abilities to address technological challenges.
  • Proposal Development: Experience in crafting Requests for Proposals (RFPs) for network hardware and services.
  • Contract Management: Oversee the development and timely renewal of service contracts, establishing service level agreements with telecom providers.
  • Staff Recruitment: Responsible for recruiting, interviewing, and hiring personnel.
  • Employee Development: Conduct mentoring, performance evaluations, and ensure accountability for optimal employee performance, adhering to HR guidelines.
  • Leadership: Provide clear direction, manage outcomes, and lead organizational transformations.
  • Responsibility Assignment: Delegate responsibilities, take corrective actions, and demonstrate leadership in employee evaluation, development, and motivation.

Additional Information: This role may require after-hours work as necessary and involves performing other related duties as assigned.



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