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Sales Floor Specialist

2 months ago

Cleveland, Ohio, United States Fanatics Full time

Job Overview

POSITION SUMMARY:

The Retail Sales Consultant plays a vital role in delivering exceptional customer service, enhancing the overall shopping experience, and ensuring smooth store operations.

Retail Sales Consultants are expected to achieve results through effective communication and teamwork, contributing to a positive environment.

This position requires a part-time commitment, which may include various shifts, weekends, and extended hours during events.


Key Responsibilities:

  • Welcome customers and engage them with questions to ensure a premium shopping experience.
  • Provide product recommendations based on customer interactions and observations.
  • Uphold sales floor and stockroom standards with attention to detail and operational efficiency.
  • Handle sales transactions using the designated Point of Sale System (POS).
  • Exhibit professionalism and customer service excellence to represent the brand positively.
  • Understand and embody the company values relevant to the Retail Sales Consultant role.
  • Take on additional tasks as directed by management.
Qualifications:

  • Must be at least 18 years old, with a High School diploma or equivalent.
  • Prior experience in retail or sales is preferred.
  • Ability to work independently and responsibly in a dynamic environment.
  • Foreign language proficiency is an advantage.
Skills and Abilities:

  • Exhibit a friendly, outgoing, and professional demeanor.
  • Ability to acquire product knowledge effectively.
  • Collaborate as part of a team in fast-paced settings, catering to a diverse customer base.
  • Maintain high standards of organization and cleanliness.
  • Demonstrate resilience and a positive attitude in overcoming challenges.
  • Possess strong communication, literacy, and numeracy skills.
  • Be punctual, consistent, and dependable in job performance.

Physical Requirements:

  • Regularly required to sit, stand, reach, bend, and move throughout the facility as necessary.
  • Must be capable of lifting and carrying items weighing up to 30 lbs.
  • Event scheduling may involve exposure to various weather conditions if assigned to an outdoor location.