Customer Service Expert

5 days ago


Tampa, Florida, United States Dex Imaging Full time
Job Title

" Customer Service Representative "

About the Job

We are seeking a highly skilled Customer Service Representative to join our team at Dex Imaging. As a key member of our support team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of support.

Responsibilities
  • Talk with customers via phone or email to receive orders for supplies and services
  • Provide timely and accurate information regarding customer order status and product knowledge requests
  • Process customer orders/changes/returns according to established department policies and procedures
  • Work closely with the credit department to resolve credit hold situations
  • Perform problem-solving when needed
  • Assist customers with billing or service concerns
  • Provide timely feedback to the company regarding service failures or customer concerns
Requirements

To succeed in this role, you should have some telephone experience and a high school diploma or equivalent. Call center experience is a plus. You should also be able to work effectively in a fast-paced environment and maintain a positive attitude in the face of challenges.

Working Conditions

This is a full-time position working regular business hours with some additional hours required as needed. Travel requirements may include up to 20% domestic travel. The work environment is climate-controlled and comfortable.

The estimated salary for this position is $45,000 - $60,000 per year based on location and experience.



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