Field Operations Manager

3 weeks ago


Charlotte, North Carolina, United States Konecranes Full time

Job Summary:

We are seeking a highly skilled and experienced Field Operations Manager to join our team at Konecranes. As a Field Operations Manager, you will be responsible for supervising field operatives, reinforcing safety and quality control, and conducting spot audits. You will also assist in the customer consultation process in remote locations without a local Service Manager or Branch Operations Manager.

Key Responsibilities:

• Supervise field operatives and reinforce safety and quality control
• Conduct spot audits and assist in the customer consultation process
• Perform vehicle safety and satellite shop inspections
• Ensure PACE driving habits are being used by all drivers
• Participate in safety-related investigations
• Work closely with the Inside Sales team to forward sales leads and collect needed information for repair quotes
• Conduct and document weekly toolbox talks
• Provide technical support, mentorship, and direction to field operatives
• Serve as Project Manager on larger projects
• Assist in training and evaluation of field operatives
• Receive and screen calls from all field operatives and inspectors and relay any information needed to Planners
• Resolve complex technical problems
• Coordinate schedule with Planners
• Stage, organize, and verify equipment and parts for jobs
• Complete customer visits within the territory to collect information needed for projects, quotes for jobs, and service requests
• Perform field work, including repairs, inspections, on-call work, troubleshooting, project management, installations, and warranty work
• Assist the Service Manager as needed with customers or people needs
• Responsible for SP08 & SP09 onsite job management and monitor and report any potential warranty requests to the TOM prior to performing work

Requirements:

• Must have and maintain a good driving record, including a valid driver's license
• Must be willing and able to work off the ground, often at heights
• Must be able to work varying overtime, as required by customer demand, be available for on-call as part of the service office rotation, and be able to travel and work out of town, on occasion
• Must be able to frequently lift up to 25 lbs, lift up to 50 lbs on a daily basis, lift up to 75 lbs on occasion, and lift 100 lbs on a rare basis
• This position requires frequent climbing, balancing, stooping/crouching, and overhead reaching, occasional pushing, pulling, kneeling, and crawling, and will be inside approximately 90% of the time and outside approximately 10% of the time
• This position will be frequently exposed to heat, cold, noise, and heights
• 90-95% hours billable per week



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