Customer Service Representative

7 days ago


Lebanon, New Hampshire, United States TSG - The Sheridan Group Full time
Job Summary:

The Account Manager Assistant plays a vital role in serving and interacting with customers, preparing orders for production, and providing clerical support under the direction of the Account Manager or Senior Account Manager.

Key Responsibilities:
  • Interact with customers to understand their needs and preferences.
  • Prepare orders for production, ensuring accuracy and attention to detail.
  • Perform various clerical tasks, such as data entry and record-keeping.
  • Collaborate with the Account Manager or Senior Account Manager to resolve customer issues and concerns.
  • Develop and maintain strong relationships with customers to ensure customer satisfaction and loyalty.
Requirements:
  • High school diploma or equivalent, along with some customer service experience.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficient in Microsoft Office Suite or related software.
What We Offer:
  • On-the-job training programs to develop your skills and knowledge.
  • Career advancement opportunities within a growing and successful company.
  • Tuition reimbursement for approved coursework.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A safe and inclusive work environment that values diversity and respect.


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