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Customer Engagement Representative
2 months ago
As the initial point of interaction for our clients, the Customer Service Representative plays a vital role in the success of Bar Harbor Bank & Trust. Our representatives significantly impact our clients' experiences by assisting them with their everyday financial requirements and fostering trustworthy relationships. We recognize the dedication of our employees, and we are committed to ensuring that you feel supported, valued, and rewarded for your efforts.
If you excel in a dynamic, collaborative, and engaging setting, we invite you to explore our current opening for a Customer Service Representative.
In this role, you can anticipate:
- Helping clients identify their financial requirements and contributing to the company's success by suggesting additional products and services.
- Identifying and acting on opportunities to refer clients for loans, trusts, investments, insurance, and other exceptional services provided by the bank.
- Gaining insights into the banking sector and contributing to the achievement of branch objectives across various categories, including deposits and loans.
- Establishing trusting relationships with individuals in the communities we serve.
- Actively participating in and advocating for community growth and prosperity.
- Processing transactions for clients promptly, efficiently, courteously, and professionally.
- Delivering outstanding customer service, reaching effective resolutions, and following up with clients on all inquiries.
This position emphasizes acquiring general banking knowledge and mastering routine transactions, including account openings. A background in customer service and familiarity with Windows are essential for this role.
We believe that organizations with a strong culture and a higher purpose create better workplaces and achieve superior long-term performance. As we continue to expand, we strive to maintain our vibrant culture, reflected in our six Brand Behaviors:
- Positivity: Be fully engaged. Create a rewarding and exciting workplace.
- Communication: Be transparent. Share accurate information clearly and promptly to build strong relationships.
- Teamwork: Collaborate actively. Build exceptional teams to drive positive outcomes.
- Initiative: Embrace innovation. Value fresh ideas and continuous improvement in our customer experience and team development.
- Professionalism: Show respect. Treat others with care and dignity, as maintaining a professional demeanor fosters genuine trust.
- Quality: Strive for excellence. Ensure the highest quality standards are upheld in all our endeavors.
Bar Harbor Bank & Trust provides a competitive compensation package, referral bonuses, an employee stock purchase plan, comprehensive medical/dental/vision/life insurance options, paid holidays, a 401(k) plan, paid time off, a wellness program, continuing education benefits, and more.
Bar Harbor Bank & Trust is an Equal Opportunity Employer, welcoming applicants from diverse backgrounds, including minorities, women, individuals with disabilities, and protected veterans.
