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Customer Service Representative
2 months ago
UniFirst is seeking a dedicated Customer Service Representative to join our team. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and the company.
Responsibilities- Assist customers by answering questions related to accounts, procedures, and services.
- Provide excellent customer service to both customers and UniFirst personnel.
- Perform accounts receivable duties, including calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst's escalation process.
- Partner and provide administrative support to UniFirst's Sales Department.
- Perform basic data entry and other administrative duties.
- 2 years of Customer Service experience in an administrative setting is preferred.
- Prior Accounts Receivable experience is highly encouraged.
- Verbal & written communication skills: professional telephone and email etiquette.
- Proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc).
- On-the-job training and robust online training modules through our Service Certificate Program – Customer Service Representative.
- Access to UniFirst's innovative training platform, The Learning Center.
- Significant avenues for personal development and growth.
- A unique community culture that fosters a culture of growth and enabling team partners to reach their full potential.
- A diverse and inclusive work environment.
- A comprehensive benefits package, including 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.
