Account Manager
5 days ago
Manifest Solutions is seeking a skilled Account Manager to join our team. As an Account Manager, you will be responsible for nurturing client relationships, ensuring satisfaction, and driving growth within our client base.
Key Responsibilities:- Develop and maintain strong relationships with assigned clients, serving as their primary point of contact.
- Conduct regular check-ins and assessments to understand client requirements, challenges, and goals.
- Collaborate with internal teams to propose and implement IT solutions that meet client needs and drive value.
- Oversee the delivery of services and projects, ensuring timely execution and adherence to quality standards.
- Monitor and report on service delivery metrics and client satisfaction levels, identifying opportunities for improvement.
- Identify opportunities for upselling and cross-selling additional services, driving revenue growth within existing accounts.
- Provide clients with insights on industry trends, best practices, and new technologies to enhance their IT strategies.
- Address client concerns and resolve issues promptly, ensuring a positive experience and maintaining trust.
- Maintain accurate records of client interactions, service agreements, and project updates.
- Bachelor's degree in Business, IT, or a related field.
- 2+ years of experience in account management or client relations, preferably in the IT services or MSP industry.
- Strong understanding of IT solutions and managed services.
- Excellent communication and interpersonal skills.
- Proven ability to build relationships and work collaboratively with clients and internal teams.
- Strong organizational and multitasking skills, with a detail-oriented mindset.
- Familiarity with CRM tools and project management software is a plus.
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Professional development opportunities and ongoing training.
- A collaborative and supportive work environment.
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