Customer Service Representative

2 weeks ago


Decatur, Georgia, United States Sonoco Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our Customer Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Handle customer inquiries and concerns regarding order status and other related issues.
  • Maintain accurate and up-to-date customer files, both physical and digital.
  • Coordinate with production teams to ensure timely order fulfillment and delivery.
  • Provide pricing quotes and enter new customer projects into our system.
  • Prepare sample orders for sales staff and customers.
  • Provide front office support, including answering phones and greeting visitors.
Requirements
  • High School diploma or equivalent required.
  • Two years of experience in an office setting and multi-line phone system preferred.
  • Bilingual ability (English/Spanish) verbal and written skills a plus.
  • Proficient in Microsoft Office tools, including Excel, Word, and Outlook.
What We Offer

We offer a comprehensive total rewards package, including competitive pay and benefits. Our benefits include medical, dental, and vision coverage, 401(k) retirement plan, and paid time off. We are an equal opportunity employer and strictly prohibit discrimination against employees, applicants, or any other covered persons based on race, color, religion, national origin, sex, pregnancy, sexual orientation, marital status, gender identity, age, disability, genetic information, or veteran status.



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