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Medical Customer Service Representative

2 months ago

Decatur, Georgia, United States Takeda Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our Plasma Center operations, you will play a critical role in ensuring the safety and satisfaction of our donors.

Key Responsibilities:

  • Answer phone calls and greet donors in a professional and courteous manner.
  • Screen new and repeat donors, taking and recording vital signs and finger stick results.
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation.
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
  • Work a variety of shifts, including weekends and holidays, to ensure excellent customer service and support.

Requirements:

  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • Prolonged glove wear required due to potential exposure to bloodborne pathogens (risk level 1).
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.

About Takeda:

Takeda is a patient-focused company that is committed to transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include retirement benefits, medical/dental, family leave, disability insurance, and more.

Compensation and Benefits:

We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. U.S. based employees may be eligible for short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.