Customer Service Representative Senior

3 days ago


Decatur, Georgia, United States DeKalb County Full time
Job Title: Senior Customer Service Representative

DeKalb County is seeking a highly skilled Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex issues, and ensuring customer satisfaction.

Key Responsibilities:
  • Lead and coordinate daily work activities of assigned co-workers
  • Confer with supervisor to obtain direction regarding work assignments and priorities
  • Organize tasks in order to complete assigned work
  • Monitor status of work in progress and inspect completed work
  • Perform customer service functions, including providing information and assistance regarding water, sewer, sanitation, or other services
  • Analyze customer accounts, receive and review billing charges, meter readings, and service issues
  • Enter new accounts, connections/disconnections, work orders, re-reads, or other requests in department computer systems
Requirements:
  • High school diploma or GED required
  • Three years of experience in customer service or related field
  • Ability to pass a pre-hire assessment
What We Offer:
  • Competitive salary range of $17 - $23/hour
  • Opportunity to work in a dynamic and growing organization
  • Chance to develop your skills and advance your career

Please note that this position is contingent upon the successful completion of a background investigation and pre-employment physical and a drug/alcohol screen.



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