Sales Manager

2 weeks ago

Dublin, Ohio, United States Orangetheory Fitness Full time

About the Role:

As a Sales Manager at Orangetheory Fitness, you will be responsible for creating a welcoming space and delivering an exceptional experience to every member and first-time guest. You will be the face of our studio, providing exceptional customer service and possessing a high emotional intelligence. This role is well-suited for someone who is goal-oriented and self-driven, with a passion for helping others.

Key Responsibilities:

  • Manage the lead funnel by following up with prospects, booking their first class, and providing an exceptional first-time guest experience.
  • Provide membership details based on Group Fitness Coaches' prescription.
  • Answer member questions in a timely manner and navigate any concerns appropriately.
  • Maintain brand compliance by following all OTF systems and procedures.
  • Welcome members by name and take accurate class attendance.
  • Create memorable member moments daily through celebrating birthdays, member anniversaries, and class milestones or personal records.
  • Be well-informed on all studio happenings, including current promotions, fitness challenges, out-of-studio events, and all corporate initiatives/offerings.

Requirements:

  • 4 years of customer service experience preferred.
  • 1-3 years of sales experience preferred.
  • Comfortable working with new technology, smartphones, and computers.
  • Possess a growth mindset and have a passion for helping others.
  • Possess a strong work ethic, operate with integrity, and maintain a professional demeanor.
  • Excellent verbal and written communication skills.
  • Ability to multi-task and manage member questions or concerns.

Benefits:

  • Hourly + Individual commission.
  • Workout for FREE.
  • Health Insurance.
  • Paid Time Off.
  • 401K match.
  • Room for advancement.

About Orangetheory Fitness:

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy:

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life. Our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones.

They'll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen.

About Diversity, Equity and Inclusion:

Orangetheory is committed to encouraging, facilitating, and upholding an environment centered on diversity, equity, and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve.

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