Customer Service Manager

13 hours ago

Dublin, Ohio, United States Tansky Sawmill Toyota Full time
About Us

Tansky Sawmill Toyota is a family-owned and operated business with a strong reputation for community involvement and customer satisfaction.

Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Representative. This role will be responsible for leading location-based activities, developing forecast and rate strategies, and providing leadership and guidance to location staff.

Key Responsibilities
  • Lead location-based activities, set daily rental rates, and communicate them to service department staff and digital marketing/social media team for public communication.
  • Develop forecast and rate strategy for future rates and reservations build.
  • Provide leadership, guidance, and training to location staff, inclusive of the service area, sales training, customer service, car quality, turn-backs, maintenance, in-fleeting, productivity, etc.
  • Handle all escalated customer service issues, ensuring timely resolutions that are satisfactory for customers.
  • Ensure daily physical inventory is performed on store fleet and report monthly physical inventory data to General Manager and Controller.
  • Oversee the scheduling of fleet maintenance, taking into account customer demand and vehicle need for oil changes, tire rotation, and OEM recalls; maintain quality standards for vehicle and shuttle cleanliness.
  • Monitor and send monthly list of eligible vehicles for hand over to used car sales department, ensuring vehicles are grounded, inspected, and in appropriate condition for retail sales.
Requirements
  • High school diploma or GED equivalent required; some college preferred or equivalent.
  • Minimum one year management experience and one year sales/service experience in travel, retail, or hospitality.
  • Demonstrated sales record and understanding of management to achieve a best practices performance environment.
  • Analytical skills that diagnose numerical trends and target root causes of below standard performance.
  • Ability to organize and express ideas and information clearly and accurately utilizing excellent communication skills both face-to-face and written.
  • Ability to perform data entry and computer entry tasks, excellent administrative, organizational skills including excellent Microsoft Office skills.
  • Ability to work individually and within a team environment to effectively manage stressful and challenging situations.
  • A valid driver's license, be 21 years old with an acceptable Motor Vehicle Report (MVR).

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