Assistant General Manager

4 weeks ago

Oklahoma City, Oklahoma, United States Colcord Hotel Full time
Job Summary

The Assistant General Manager is a key member of the hotel management team, responsible for assisting the General Manager in promoting, managing, and coordinating the daily operations of the hotel. This role involves implementing and communicating company policies and standards, as well as providing excellent customer service.

Key Responsibilities
  • Assist the General Manager in leading the departmental teams in the development and implementation of property-wide strategies.
  • Oversee the Front Office and other hotel departments to ensure an optimal level of service and hospitality are provided to hotel guests.
  • Assist the GM in preparation of forecasts and reports and assist in the development, implementation and monitoring of the budget to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Monitors and maintains the front office systems and equipment to ensure optimum performance.
  • Ensures a viable key control program is in place.
  • Provides a safe working environment in compliance with OSHA/MSDS.
Requirements
  • Associate or Bachelor's degree preferred.
  • Hilton experience preferred.
  • Intermediate knowledge of overall hotel operations.
  • Working knowledge of Microsoft Office products including Word, Excel, and Outlook.
  • Must have valid driver's license, and acceptable driving history subject to company approval.
  • The ability to demonstrate leadership and a professional image to associates and guests.
  • Strong management skills; ability to appropriately assign/delegate work and authority to others in the accomplishment of goals.
  • Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
  • Ability to manage difficult guest situations; responds promptly to guest needs.
  • Ability to show flexibility in response to change and adapt to and accommodate new methods and procedures.
  • Excellent interpersonal skills, demonstrated positive customer service skills, and ability to relate to people of varying ages and backgrounds.
  • Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
  • The ability to foster commitment, team spirit and trust.
Work Environment

Work schedule varies and may include working on holidays, weekends and alternate shifts.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

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