Healthcare Navigator

3 days ago


Burlington, North Carolina, United States Cone Health Full time
Job Summary

We are seeking a skilled Patient Advocate to join our team at Cone Health. As a Patient Advocate, you will play a critical role in coordinating care across the healthcare spectrum, ensuring that patients receive high-quality physical and behavioral health services, as well as social services and support.

Key Responsibilities
  • Healthcare Navigation: Educate patients and healthcare teams on healthcare benefits, insurance, and managed care issues.
  • Care Coordination: Assess patients' risk factors to identify emergent, urgent, or routine care needs and refer them to appropriate internal or external providers.
  • Intake and Documentation: Assist patients with completing initial intake paperwork, ensuring all consents and release of information are up-to-date.
  • Insurance Coordination: Obtain prior approval/authorization and ensure adequate documentation for prior approvals.
  • Uninsured Patient Support: Help uninsured patients navigate the healthcare system and increase their knowledge and utilization of mobile technologies.
Qualifications

We require a Bachelor's Degree and at least 2 years of medical office experience. Certification as a Medical Assistant is also required.



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