Patient Care Coordinator
4 weeks ago
The Patient Care Coordinator will provide care coordination services and assist clients through Same Day Access or scheduled intake process. This role requires interpersonal, organizational, and data management skills to ensure clients are connected with the right programs and services.
Key Responsibilities
Achieve expected referral rates for internal and external programs, monitor assigned CMHC & CCBHC outcomes, and coordinate with internal and external providers to increase frequency of desired outcomes.
Build effective, professional relationships by working in partnership with clients and families, emphasizing client strengths, choice, and empowerment.
Achieve or exceed hourly productivity standards, achieve or exceed target number of CMHC & CCBHC data collection requirements, including outcome measures.
Ensure key client information is communicated to direct service providers and support staff prior to and after appointments, confirming clients have all required information to complete next steps in treatment.
Facilitate collateral communication between clients, support staff, direct care providers, and the community to assist clients in meeting all health-related goals, with an emphasis on behavioral health.
Develop and maintain positive working relationships with all resources within and outside the agency, participating actively and timely in all administrative and treatment staffing.
Enter CMHC & CCBHC data into all required systems within assigned timelines and requirements of the CCBHC model, documenting services provided and client response in a timely, current, and accurate manner.
Update client assessments and other information in a timely manner, ensuring notes and communications are sufficient to keep all team members informed of client contacts, significant events, and follow-up steps.
Conduct initial in-person client intake interviews, obtaining demographic, financial, insurance, and basic health and family history data, explaining financial policies, consent to treatment forms, and other necessary information.
Provide quality customer service to clients, staff, and community partners, assisting with the coordination of treatment plan updates and other targeted case management tasks for the county.
Work Environment
This role operates in a professional office setting, utilizing standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The physical demands of this job include standing, walking, sitting, handling objects, grasping and reaching for items, manipulating hands and fingers, climbing stairs, balancing, stooping, kneeling, or crouching, and talking or hearing. The employee must occasionally lift or move up to 15 pounds, with specific vision abilities required including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Language skills are required, including the ability to read, write, comprehend, and speak the English language, interpret written materials, write reports and business correspondence, and effectively present and respond to questions.
Qualifications
A Bachelor's Degree or equivalent combination of education and experience in the Human Services field is required. The ability to work with persons with serious emotional disturbance and/or severe and persistent mental illness, possess competency in conducting highly-organized and detail-oriented work, and demonstrate interpersonal and problem-solving skills and ability to work with large volumes of information in an efficient manner and to manage complex information processes and make enhancements is necessary. Excellent customer service skills, ability to handle and respect confidential, sensitive information, and prior computer experience in Microsoft Office programs and moderate to advanced computer fluency are also required.
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