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Mobile Service Coordinator

2 months ago

White Plains, New York, United States Tesla Full time
Job Title: Mobile Service Router

Tesla Motors is seeking a skilled Mobile Service Router to play a critical role in advancing the company's innovative vehicle brand globally.

Key Responsibilities:
  • Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications.
  • Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention.
  • Communicate with customers via text, calls, email, and internal channels for service updates, scheduling, payment processing, and addressing inquiries.
  • Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians.
  • Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand.
  • Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience.
Requirements:
  • Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service.
  • Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing.
  • Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing.
  • Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services.
  • Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment.
  • Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts.
  • Valid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable.
Benefits:
  • Competitive pay, with opportunities for cash and stock awards.
  • A comprehensive benefits package, including medical, dental, and vision plans, as well as 401(k) and employee stock purchase plans.
  • Opportunities for professional growth and development, including training and education programs.
Compensation:
  • Service Advisor I: $30.30/hour.
  • Service Advisor II: $33.60/hour.
  • Service Advisor III: $37.20/hour.
  • Service Advisor IV: $43.20/hour.
  • Service Advisor V: $48.00/hour.