Mobile Roadside Response Coordinator

3 hours ago


White Plains, New York, United States Tesla Full time
Job Summary

Tesla is seeking a highly skilled Mobile Roadside Response Coordinator to optimize roadside response, reducing tows to Service for on-site resolutions and ensuring a seamless Tesla customer experience.

This role requires a motivated individual adept at managing customer interactions in fast-paced environments with precision and speed.

As a key member of our Mobile Service Advisor team, you'll strategically position technicians and streamline workloads, acting as a crucial link between the Roadside Support Team and the Mobile Service Team.

Responsibilities
  • Oversee roadside response operations in an assigned geographic, multi-market area
  • Manage customer expectations regarding response times and provided services
  • Maintain high-level verbal and written communication with the Mobile Tire and Roadside Support Teams
  • Employ creative and proactive approaches to resolve customer flat tire events and other roadside concerns, utilizing available resources
  • Collaborate with the local Parts Team to understand inventory levels and locations
  • Strategically stage and schedule the fleet to ensure efficient responses to both roadside requests and scheduled jobs throughout the day
  • Accurately manage job information and requests in the Dispatch Operations System and CRM
Requirements
  • Minimum 2 years of relevant work experience in roadside or fleet dispatching, or in a service advisor role, valid driver's license required
  • Demonstrated experience handling customers in fast-paced environments
  • Excellent written and verbal communication skills
  • High level of adaptability and the ability to effectively prioritize and maintain a flexible schedule to accommodate customer needs
  • Proficient in Dispatch Management Systems and MS Office Suite
  • Strong understanding of basic automotive knowledge related to chassis, wheel, and tire repair/replacement
  • Willingness to learn new automotive technologies, cross-collaborate with neighboring markets, and maintain positive working relationships in a team-based environment


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