Automotive Customer Support Specialist

1 week ago


Blacksburg, Virginia, United States Virginia Lube Full time
Job Overview

A Customer Service Advisor (CSA) plays a crucial role in the automotive service industry. This mid-level position involves diagnosing issues with vehicles, collecting detailed information from clients, providing recommendations, and relaying repair orders to technicians. Strong customer service skills are essential, as effective communication with clients is key to understanding their automotive concerns.

Key Responsibilities:

· Engage with customers: Actively listen to clients' descriptions of their vehicle issues to accurately identify problems for the technicians.

· Provide estimates: Calculate and present a detailed estimate of the necessary work to be completed on the vehicle.

· Explain procedures: Clearly outline the repair process to clients, ensuring they understand the timeline and expectations for their vehicle's service.

· Document interactions: Record all relevant information gathered during customer visits in the company’s customer management system.

· Collaborate with the team: Work closely with supervisors, technicians, and other team members to ensure a positive and efficient resolution for customers.

· Continuous training: Participate in ongoing training sessions on new services and products to enhance customer offerings.

· Professional development: Engage in computer-based training followed by practical role-play and customer interaction exercises.

· Maintain professionalism: Uphold a professional appearance at all times while performing job duties.



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