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Automotive Customer Support Specialist
2 months ago
A Customer Service Advisor at Virginia Lube is a pivotal role that involves diagnosing issues with vehicles, collecting information from clients, providing recommendations, and relaying repair orders to technicians. Strong customer service abilities are essential, as the role requires effective communication with clients to grasp their vehicle concerns and suggestions.
Key Responsibilities:· Engage with customers to thoroughly understand their vehicle issues and symptoms for accurate assessment.
· Prepare and present clients with a detailed estimate of the necessary repairs.
· Clearly explain the repair process to clients, ensuring they are informed about timelines and expectations for their vehicle's service.
· Document all information collected during customer interactions in our management system.
· Collaborate with supervisors, technicians, and team members to ensure a swift and satisfactory resolution for customers.
· Participate in ongoing training regarding new services and products to enhance customer offerings.
· Complete required computer-based training, followed by practical role-playing and customer interaction exercises.
· Maintain a professional appearance at all times, reflecting the standards of Virginia Lube.
