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Salesforce Platform Operations Manager
2 months ago
Job Context:
The position entails IT Leadership responsibilities within development initiatives, encompassing the establishment of objectives, engaging with pertinent stakeholders/end users to delineate the scope of work, supervising quality assurance throughout the software development lifecycle, acquiring resources, and coordinating the efforts of developers (both internally and externally through third-party vendors) to deliver applications or modifications that bolster the functionality of the Schools Systems division.
Job Purpose:The Operations Manager is responsible for formulating system development strategies and solutions that align with the current and future requirements of the organization, leveraging cutting-edge technologies.
This individual will take ownership of the organization's Salesforce platform, crafting a strategic roadmap for future expansion, transitioning to Lightning, implementing Continuous Integration/Continuous Deployment (CI/CD), and establishing a comprehensive Software Development Life Cycle (SDLC) process for development teams.
Key Responsibilities:- Collaborate with relevant stakeholders to outline development objectives.
- Engage closely with stakeholders and the broader IT team to comprehend system functional and non-functional requirements.
- Enhance existing applications and architecture as necessary.
- Secure stakeholder approval for the development roadmap.
- Implement best-in-class process control.
- Design an effective CI/CD pipeline and comprehensive SDLC to facilitate system development.
- Document process controls and milestone achievements.
- Devise and execute a quality assurance strategy.
- Establish QA processes to ensure systematic testing of all systems to prevent deviations from specifications.
- Conduct all necessary tests and track defects until resolved or accepted as manageable risks.
- Ensure QA processes encompass functional, performance, security, system, and User Acceptance Testing (UAT).
- Obtain UAT sign-off on system performance.
- Coordinate development planning activities.
- Manage code archives, prepare and test installers, draft and distribute release notes, and ensure stakeholders have access to new releases while managing previous versions to avoid confusion.
- Execute system deployments.
- Ensure readiness of sites for new releases.
- Establish issue reporting processes and rollback procedures with minimal downtime.
- Provide user training and briefings for new releases.
- Achieve successful rollout of new releases in accordance with pre-agreed timelines.
- Oversee system handover sign-off.
- Drive flawless project execution.
- Supervise SDLC adherence to project plans and development standards.
- Interface and coordinate tasks with internal and external technical resources to fulfill all requirements.
- Assist project teams in identifying and mitigating risks to existing business processes or the overall success of the solution.
- May involve training to ensure the solution is adequately supported and maintained post-implementation.
- Support the broader development team in resolving technical challenges.
- Ensure timely achievement of milestones as per project plans.
- Provide thought leadership and subject matter expertise on Schools Systems development methodologies and deliverables.
- Stay informed on industry trends and technological advancements relevant to applications developed for Schools Systems.
- Research and recommend new technical opportunities.
- Promote a culture of continuous improvement across all technology areas.
- Deliver application development status reports, including updates on stability, functionality, and capacity, along with recommendations for necessary system modifications.
- Offer subject matter updates on trends and technological developments related to tools, languages, and frameworks.
- Manage development budgets effectively and efficiently.
- Monitor development budgets closely, promptly outlining deviations to cost center owners.
- Ensure budget compliance.
- Bachelor's Degree in Computer Science, Engineering, or equivalent experience.
- 10 years of experience navigating the design, development, and release cycle, delivering applications to end users.
- 7+ years of experience managing a team focused on Salesforce implementation and configuration.
- Proven ability to rapidly learn new applications, processes, and procedures.
- Adept at identifying root causes of issues and swiftly determining effective solutions.
- Extensive troubleshooting skills across a variety of technology-related systems.
- Capable of multitasking and highly adaptable.
- Demonstrated success in delivering software applications as an individual contributor, team leader, and/or development manager.
- Experience with Scrum methodology and Agile practices.
- Exceptional analytical, conceptual, and problem-solving skills.
- Experience collaborating with software vendors.
- Prior experience in the education sector is advantageous but not mandatory.
- Strong logical and analytical thinking abilities.
- Excellent technical support documentation skills.
- Ability to balance best practices with practical solutions.
- Ability to communicate ideas in user-friendly language.
- Ability to prioritize and execute tasks effectively in high-pressure environments.
- Experience working in a collaborative, team-oriented environment while exercising independent judgment and initiative.
We are partners in transformation, assisting clients in activating ideas and solutions to seize new opportunities. Our team of 80,000 professionals collaborates with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work alongside progressive leaders to drive change.
TEKsystems is an Allegis Group company, committed to equal opportunity employment and considering all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
