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Field Service Representative III

1 month ago

Chicago, Illinois, United States Canon U.S.A., Inc. Full time
Job Summary

As a Field Service Representative III at Canon U.S.A., Inc., you will perform a variety of office services functions under general supervision. Tasks may include mail processing and distribution, copy/scan/imaging/fax, hospitality, reception, and records, depending on customer needs.

Responsibilities

Insure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships
Receive, sort, and deliver all incoming mail and packages according to assigned floors and within established time frames
Wrap, seal, weigh, affix postage, and dispatch all outgoing mail/packages in accordance with postal regulations
Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)
Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames
Log outgoing and incoming items as required and review for accuracy/completeness
Organize and distribute supplies to clients; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper, and toner and keep supply area neat (inclusive of convenience copiers)
Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc
Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs
May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls, and routine cleanings
Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary
Perform other administrative duties from inserting, copying, and photocopying to faxing as needed
Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site
May possibly perform any of the following functions at the direction of the Site Manager:
Set up and maintain client's kitchen areas and conference rooms, order food, and make coffee
Provide reception work such as answering telephones, taking messages, and greeting visitors
Move boxes, supplies, or furniture; replace light bulbs
May be requested to perform document scanning
Prepare outgoing items for shipping
Additional responsibilities that other employees at that site do not perform
May prepare reports in order to measure productivity and prepare billing charges

Qualifications

High school Diploma or equivalent
5 + years' experience working in a mailroom or professional office environment
Able to assist other lower level FSRs as necessary
Thorough knowledge of all shipping procedures
Ability to perform all necessary computer skills required
Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)
Excellent customer service, professional attitude, and appearance are a must
Ability to work overtime and meet deadlines

Physical Demands
Physical activity required including bending, reaching, lifting, and prolonged periods of sitting or standing. May lift and/or move up to 50lbs.