Product Support Field Representative

3 weeks ago


Chicago, Illinois, United States Doosan Bobcat Full time

As a Product Support Field Representative at Doosan Bobcat, you will provide product, technical support, and training for company forklift trucks. Your primary responsibility will be to work with Dealer Accounts and analyze and review their service components, elevating them through training and support in the field.

Key responsibilities include:

  • Triage warranty claims at the Dealer Accounts level
  • Resolve solutions from claim initiation to processing and closure via the service call center
  • Provide product support for company manufactured forklifts within assigned territory
  • Support internal departments with service-related inquiries or projects
  • Conduct training to support Dealer Accounts service representatives
  • Enter all relevant calls into the Service Call Center
  • Review high dollar warranty claims with the warranty department
  • Provide updated technical information to Dealer Accounts

Requirements:

  • Associate's Degree in technical or related field; Bachelor's Degree preferred
  • 2-5 years of experience in the product support field, preferably with material handling equipment
  • Strong mechanical skills and equipment troubleshooting experience
  • Strong business and financial acumen
  • Self-motivated with strong time management skills and priority focus
  • MS Office Suite proficiency

Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping, and grounds maintenance equipment, attachments, and services. As a part of the Doosan Group, which employs over 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities.



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