Screening and Applications Manager
2 days ago
As the Screening & Applications Manager at Cortland, you will oversee the centralized application process and lead a team of Screening & Applications Specialists. Your responsibilities will include managing the prospect-to-applicant journey, including application screening, document collection, employment and rental history validation, applicant touch points, follow-up, and lease document execution for multiple multifamily apartment home communities.
Key Responsibilities:
- Manage a team of Screening & Applications Specialists to ensure timely and efficient processing of applications.
- Cultivate an excellent applicant-to-resident experience by establishing check-ins with applicants and ensuring timely responses to pending questions.
- Ensure the timely generation and delivery of applicant and move-in documentation, adhering to company standards.
- Drive conversations and collections on all pre-move-in items, including insurance coverages, bonds, utility updates, and lease signer agreements.
- Engage with communities to provide scheduled reports and partner with Community managers and onsite teams to resolve disputes or concerns hindering move-in.
- Analyze screening and application data to identify trends and make updates or adjustments to reduce evictions and bad debt.
Requirements:
- Strong 5+ years of experience in a sales or customer service role, with experience in the multifamily industry preferred.
- Bachelor's degree or equivalent industry experience required.
- Preferred experience leading teams with 20+ direct reports.
- Prior contact center experience and proficiency in Microsoft Office Suite, Funnel, RealPage, and OneSite applications.
About Cortland:
Cortland is a multifamily company that creates, reimagines, and manages apartment communities for residents nationwide. We are headquartered in Atlanta, GA, and have communities and regional offices across the country and overseas.
We are committed to equal consideration for all qualified applicants, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
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Screening and Applications Manager
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Atlanta, Georgia, United States Cortland Company Full timeJob OverviewWe are seeking a highly skilled Screening and Applications Manager to join our team at Cortland. As a key member of our multifamily operations team, you will be responsible for managing the centralized application process and leading a team of Screening and Applications Specialists.Key ResponsibilitiesManage the application process for multiple...
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