Digital Engagement Strategy Senior Manager

1 month ago


Boston, Massachusetts, United States CVS Health Full time

Job Summary:

CVS Health is seeking a Senior Manager of Digital Engagement Strategy to lead the development of our web strategy for key pharmacy landing pages and experiences. This role will be responsible for ensuring a seamless experience for those visiting CVS.com to explore Pharmacy and Health Care Delivery programs and services.

Key Responsibilities:

  • Lead the web strategy for key pharmacy landing pages and experiences, including development, design, content, conversion rate optimization (CRO), and UX enhancements that drive acquisition, conversion, and retention.
  • Collaborate with marketing teams to create and package high-value, clear and concise strategy decks and background materials for key Executive meetings.
  • Design, own, and execute compelling strategy materials and manage share-out of plans across CVS retail organization on regular cadence.
  • Demonstrate an ability to be agile, managing multiple complex priorities at one time, and adapting to change with enthusiasm.
  • Ability to operate within the grey and successfully navigate ambiguity to deliver a quality product.

Requirements:

  • 5+ years of leading integrated web strategy experience with a foundation of business, retailer, and consumer understanding.
  • 4+ years of cross-functional leadership experience.
  • 2+ years of digital experience optimization including SEO performance and experience mapping.
  • 5+ years of experience using data and insights to inform requirements, ideas, and strategies with hands-on experience with web tools (CMS, site analytics and business intelligence tools) specifically, Adobe products including AEM.

Preferred Qualifications:

  • Demonstrated understanding of SEO fundamentals and the interaction between site architecture and content to deliver organic traffic performance.
  • Demonstrated ability to lead complex initiatives with minimal oversight.
  • Excellent communication, presentation, and interpersonal skills with the ability to adjust approach to accommodate your audience. Ability to effectively communicate with all levels of the organization.
  • Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
  • Excellent project management and problem-solving skills with the ability to manage multiple projects simultaneously from strategy to execution. Experience in Workfront a plus.
  • Experience in digital experience management, with a strong emphasis on UX/UI design, SEO, content strategy, and Conversion Rate Optimization (CRO).
  • Strong analytical mindset, with the ability to translate complex data into actionable strategies and clear, persuasive presentations to stakeholders.
  • Prior experience working with an external agency partner – ability to provide strategic direction, feedback and ensure creative is delivered on strategy.

Education:

Bachelor's degree or equivalent (HS Diploma and 4 years of experience) required. Masters preferred.

Pay Range:

The typical pay range for this role is: $79,200.00 - $190,700.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company's equity award program.

Benefits:

CVS Health offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

Work Environment:

This is a hybrid position and will require the individual to come into one of the offices 3 days a week (Tuesday, Wednesday, and Thursday). Open to these locations: Woonsocket, RI, New York, NY, Hartford, CT, Wellesley, MA or Boston, MA, Chicago, IL.



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