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Customer Engagement Executive

2 months ago

Alpharetta, United States SAP SE Full time
About the Role

We are seeking a skilled Customer Engagement Executive to play a critical role in creating a leading digital customer engagement experience for SAP. As a key member of our team, you will be responsible for optimizing customer onboarding and adoption processes to improve renewal rates, customer satisfaction, and customer success in the Digital customer segment.

Key Responsibilities
  • Develop and implement engagement models for all customer classifications to scale our customer engagement efforts.
  • Use a low-touch/virtual engagement approach to provide an excellent customer experience across multiple customers.
  • Work in a shared service environment covering accounts in the Digital Segment and interact with customers in a proactive and reactive way.
  • Target net-new customers on a frequent basis to offer virtual onboarding sessions and check-ins during the implementation and adoption processes.
  • Respond to risk scenarios and be a point of contact for defined customer risk scenarios.
  • Share SAP Cloud solutions strategic direction and best practices by reacting to customer requests in either 1:1 or 1:n sharing sessions.
Requirements
  • 5+ years of industry experience in marketing, digital marketing, or communications.
  • Commercial experience including experience developing and executing account management plans.
  • Experience managing high-volume customer engagements is optimal.
  • Proven ability to work with virtual/social tools to engage with customers.
  • A self-starter with energy and drive and the ability to work multiple priorities.
About SAP

SAP is a leading company in enterprise software, and we are committed to helping our customers work together more efficiently and use business insight more effectively. Our innovations have helped more than four hundred thousand customers worldwide, and we continue to evolve as a market leader in end-to-end business application software and related services.

Why Join SAP?

SAP is a purpose-driven and future-focused company with a highly collaborative team ethic and commitment to personal development. We believe in unleashing all talent and creating a better and more equitable world. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

Compensation Range Transparency

SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $75,000-$173,300.