Custom Framer

4 weeks ago

Alpharetta, United States Michaels Full time
Job Summary

As a Custom Framer - Store Associate at Michaels, you will be responsible for creating memorable framing solutions for our customers while building strong relationships with them. You will help customers shop our store, find what they're looking for, and provide a safe, clean, and clutter-free environment.

Main Responsibilities
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
  • Embrace and execute personal designer by using Elevated ABC Deliver to build relationships with all customers while creating Custom Framing solutions.
  • Complete framing orders with a high degree of quality and on time.
  • Maintain the ready-made frame department and other assigned areas, including SISO and Directed Replenishment.
  • Deliver friendly customer service, help customers shop, and find what they are looking for; provide a well-merchandised and in-stock store for the customer to shop.
  • Follow Standard Operating Procedures (SOPs) and Company programs.
  • Support shrink and safety programs.
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for others.
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
  • Operate cash register and execute cash handling to standards.
  • Acknowledge customers, help locate product, and provide solutions.
  • Assist with Omni-channel processes.

Requirements
  • Basic computer skills and basic measuring skills.
  • Ability to operate the framing equipment and glass cutter.

Preferred Qualifications
  • Retail experience.
  • Experience selling products and/or services to customers.

Physical Requirements
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Ability to move throughout the store.
  • Ability to remain standing for long periods of time.
  • Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.
  • If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process with you and find a reasonable accommodation.

Work Environment
  • Public retail store setting taking care of our customers; all public areas are climate-controlled; some stock rooms may not be climate-controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings.

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