Front Office Operations Manager

7 days ago


Oswego, New York, United States Broadwell Hospitality Group Full time

Job Summary:

The Front Office Manager is responsible for overseeing the daily operations of the front desk, ensuring seamless guest experiences, and leading a team of Guest Service Agents, Night Auditors, and bell staff. This role requires a high level of professionalism, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Supervise and train front desk staff to ensure they are providing exceptional guest service and adhering to hotel policies and procedures.
  • Conduct daily shift meetings to review guest feedback, discuss operational issues, and set goals for the team.
  • Develop and implement strategies to improve front desk efficiency, reduce wait times, and enhance the overall guest experience.
  • Collaborate with other departments, such as Housekeeping and Food and Beverage, to ensure seamless communication and service delivery.
  • Manage controllable costs, including labor and inventory, to meet budget guidelines.
  • Conduct performance evaluations, provide constructive feedback, and develop training plans to enhance staff performance.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Participate in sales strategy meetings to discuss revenue growth opportunities and implement effective sales techniques.

Requirements:

  • 3+ years of experience in a front office management role, preferably in a hospitality setting.
  • Proven track record of improving front desk efficiency, reducing wait times, and enhancing guest satisfaction.
  • Excellent communication, leadership, and problem-solving skills.
  • Ability to work in a fast-paced environment, multitask, and prioritize tasks effectively.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

Work Schedule:

Varies, with weekend and holiday availability required.



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