Client Services Representative

2 weeks ago


Irving, Texas, United States Randstad Full time
Client Service Representative Opportunity

Randstad is seeking a skilled Client Service Representative to join our team in Irving, TX. This permanent position offers a chance to work with a leading Financial Services Company.

Key Responsibilities:
  • Interface with customers to resolve customer service issues, including first and second-tier support.
  • Investigate, analyze, coordinate, and track moderately complex customer issues.
  • Escalate issues to senior or specialized staff as necessary.
  • Manage logs, reports, records, and files.
  • Make proactive calls to identify issues requiring close attention and work towards resolution.
  • Process orders, reconcile information, track on spreadsheets, and follow up with customers.
  • Prepare customer billings, answer billing questions, and coordinate resolution of billing issues.
Requirements:
  • 2 years of experience in a customer-facing role.
  • Basic computer skills and proficiency in software applications.
  • Excellent communication and active listening skills.

Randstad is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you require a reasonable accommodation to apply or interview, please contact us. The offered compensation package will be based on factors including education, work experience, and specific job duties. Randstad offers a comprehensive benefits package, including health insurance, an incentive program, and 401K contribution (based on eligibility). This posting is open for thirty days.



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