Client Services Representative
2 weeks ago
Randstad is seeking a skilled Client Service Representative to join our team in Irving, TX. This permanent position offers a chance to work with a leading Financial Services Company.
Key Responsibilities:- Interface with customers to resolve customer service issues, including first and second-tier support.
- Investigate, analyze, coordinate, and track moderately complex customer issues.
- Escalate issues to senior or specialized staff as necessary.
- Manage logs, reports, records, and files.
- Make proactive calls to identify issues requiring close attention and work towards resolution.
- Process orders, reconcile information, track on spreadsheets, and follow up with customers.
- Prepare customer billings, answer billing questions, and coordinate resolution of billing issues.
- 2 years of experience in a customer-facing role.
- Basic computer skills and proficiency in software applications.
- Excellent communication and active listening skills.
Randstad is an equal opportunity employer and welcomes applicants from diverse backgrounds. If you require a reasonable accommodation to apply or interview, please contact us. The offered compensation package will be based on factors including education, work experience, and specific job duties. Randstad offers a comprehensive benefits package, including health insurance, an incentive program, and 401K contribution (based on eligibility). This posting is open for thirty days.
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