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Technical Support Specialist

2 months ago

Miami FL USA, United States Vision-Box Full time
Job Description

Overview

Vision-Box is a leading provider of innovative technology solutions for the aviation and travel industries. We are seeking a highly skilled and experienced Technical Support Specialist to join our team.

Key Responsibilities

  • Install, configure, and test new systems to ensure seamless integration with existing infrastructure.
  • Support the setup of exhibitions and demonstration activities to showcase our cutting-edge technology.
  • Perform hardware, firmware, and software updates at touchpoint level, including licenses and patches, to ensure optimal system performance.
  • Conduct hands-on troubleshooting at the touchpoint level to resolve technical issues efficiently.
  • Liaise with customers on-site, remotely, and proactively communicate with TSS Coordinator, SDM, and PM to escalate issues and identify areas for improvement.
  • Develop knowledge articles for the Knowledge Management Database to facilitate knowledge sharing and best practices.
  • Ensure compliance with company policies, including Health and Safety, Vehicle use, Expenses, and Environment and Health & Safety.
  • Adhere to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance, and complete all compulsory trainings related to them.
  • Comply with information security and data privacy policies and procedures adopted by Vision-Box, and report any information security or data privacy incidents or weaknesses immediately.
  • Contribute to the correct separation of waste and its placement in the respective containers, according to the typology of each waste.

Requirements

  • Experience working with Windows Operating Systems.
  • Experience of supporting systems remotely, and building PC's or servers.
  • 2 years of related professional experience.
  • MS Office skills.
  • Experience of diagnosing hardware and software related faults.
  • Working knowledge of networking infrastructure, cabling, electrical schematics, and electromechanical equipment.
  • Experience of software product support and with complex troubleshooting skills.
  • Experience of working within an international culture.
  • Experience of working in an ITIL service environment.
  • Experience of working in Airports, Security, or similar environments (nice to have).
  • Ability to work under pressure, problem-solving, time management, and autonomy.
  • Fluent in English.
  • Availability to travel.

Why Join Us?

Vision-Box is a full-stack technology company working with the latest technologies. We bring together specialists with the sharpest minds to deliver smart and disruptive solutions to our customers. We've grown rapidly in the last 10 years and offer opportunities to travel to some of the world's most exciting places. Projects around the world like in Sydney, Milan, New York, Helsinki, Toronto, Aruba, and Dubai mean your experience can be truly global.