Service Operations Manager

4 days ago


Tampa, Florida, United States Albireo Energy Full time
Job Overview

Albireo Energy is seeking a highly skilled Service Manager to lead our Service Department. The successful candidate will be responsible for the overall management, operation, development, and growth of the department.

Key Responsibilities
  • Plan, organize, direct, and control all service operations activities to meet and exceed operating and financial goals.
  • Balance financial metrics with employee and customer needs to ensure a safe and efficient working environment.
  • Submit financial forecasting information monthly to support business decisions.
  • Maintain and improve planned and executed margins for Service projects, maintenance agreements, and Time & Material agreements.
  • Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for Service project opportunities.
  • Lead a team of Field Technicians and support staff to achieve customer satisfaction and profitable growth.
  • Proactively forecast labor needs and costs to exceed customer commitments.
  • Build and maintain an effective operations organization committed to customer and employee satisfaction.
  • Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within the area of responsibility.
  • Support the scheduling of team members to meet all customer needs.
  • Conduct one-on-one reviews with direct reports to help develop each individual's potential on the team.
  • Provide technical support, expertise, leadership, and accountability for installed projects.
  • Communicate regularly with customers through all phases of the work performed for them.
  • Assist with remote diagnostics or technical support onsite.
  • Actively coordinate startup activity schedules with the Field personnel, Project Managers, Engineering, and Operations Supervisors to ensure correct staffing and abilities are provided to meet individual project schedules and commitments.
Requirements
  • Five years of building technologies industry experience, and two years of management experience.
  • Proficient in Microsoft Office: Word, Excel, Outlook, and Project. Experience using Microsoft Dynamics AX is a plus.
  • Excellent communication skills.
  • A thorough understanding of project management processes.
  • Valid Driver's license with a clean record.
Preferred Knowledge/Skills, Education, and Experience
  • Preferred education: Bachelor's degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function. Additional experience would substitute education.
  • Experience with Johnson Metasys, Tridium, or Distech.
Benefits
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • 401K with Company match


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