Service Operations Manager

1 month ago


Tampa, Florida, United States Albireo Energy Full time
Job Description

As a key member of the Albireo Energy team, the Service Manager - Operations will be responsible for the overall management, operation, development, and growth of the Service Department. This role requires daily interactions with the management team, clients, tenants, and subcontractors.

Key Responsibilities:

  • Plan, organize, direct, and control all service operations activities.
  • Balance financial metrics with employee and customer needs.
  • Submit financial forecasting information monthly.
  • Maintain and improve planned and executed margins for Service projects, maintenance agreements, and Time & Material agreements.
  • Provide technical and operational support for the sales teams, including proper pricing and scope-of-work definition for Service project opportunities.
  • Lead a team of Field Technicians and support staff.
  • Proactively forecast labor needs and costs to exceed customer commitments.
  • Build and maintain an effective operations organization committed to customer and employee satisfaction with a goal of profitable growth.
  • Manage or advise on hiring, training, development, allocation, and performance assessment of personnel within area of responsibility.
  • Support the scheduling of team to meet all customer needs.
  • Conduct one-on-one reviews with direct reports to help develop each individual's potential on the team.
  • Provide technical support, expertise, leadership, and accountability for installed projects.
  • Communicate regularly with customers through all phases of the work performed.
  • Assist with remote diagnostics or technical support onsite.

Requirements:

  • Five years of building technologies industry experience, and two years of management experience.
  • Proficient in Microsoft Office: Word, Excel, Outlook, and Project. Experience using Microsoft Dynamics AX a plus.
  • Excellent communication skills.
  • A thorough understanding of project management processes.
  • Valid Driver's license with a clean record.

Preferred Knowledge/Skills, Education, and Experience:

  • Preferred education: Bachelor's degree in Business, Construction, Mechanical Engineering, or other field providing the educational background needed to succeed in this function. Additional experience would substitute education.
  • Experience with Johnson Metasys, Tridium, or Distech.

Albireo Energy is an Equal Opportunity Employer.

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Basic Life Insurance
  • Voluntary Life Insurance
  • Short-Term & Long-Term Disability
  • Paid Vacation
  • Paid Sick Time
  • Paid Holidays
  • 401K with Company match


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