Associate Customer Support Specialist

7 days ago


South Plainfield, New Jersey, United States Azenta Life Sciences Full time
Job Overview

We are seeking a highly skilled Associate Customer Support Scientist to join our team at Azenta Life Sciences. As a key member of our Technical Support team, you will play a critical role in ensuring the success of our customers by providing exceptional support and expertise in genomics data analysis.

Key Responsibilities
  • Review and report customer DNA sequencing data to identify trends and areas for improvement.
  • Monitor the quality of DNA sequencing data to ensure accuracy and reliability.
  • Communicate with customers to provide timely and effective support, addressing their concerns and resolving issues in a professional and courteous manner.
  • Run reports for high-priority customers and perform proactive follow-ups to ensure their needs are met.
  • Collaborate with cross-functional teams to develop and implement process improvements that enhance the customer experience.
  • Mentor and train new team members to ensure a smooth onboarding process and knowledge transfer.
Requirements
  • Bachelor's degree in Biological Sciences or a related field.
  • Excellent interpersonal and communication skills, with the ability to work effectively with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret complex data and develop effective solutions.
About Azenta Life Sciences

Azenta Life Sciences is a global leader in the life sciences industry, providing innovative solutions for genomics data analysis and management. Our team is dedicated to delivering exceptional customer support and expertise, and we are seeking a talented individual to join our team.



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