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Customer Support Representative

2 months ago

Plainfield, New Jersey, United States NAPA Auto Parts Full time

Napa Auto Parts - Retail Associate / Team Member

As a Customer Support Representative at Napa Auto Parts, your responsibilities will include:

  • Timely Response: Addressing customer inquiries regarding purchases and services efficiently.
  • Relationship Building: Establishing connections with remote site managers, supervisors, and technicians to enhance service delivery.
  • Customer Satisfaction: Ensuring that operations align with customer expectations and requirements.
  • Parts Procurement: Identifying and sourcing all necessary parts for customers by leveraging various approved IBS vendors.

We are committed to providing exceptional service and support to our customers.