Client Care Coordinator
4 days ago
Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body treatments with over 45 locations nationwide.
Our highly trained experts are renowned for personalized service, delivering safe, effective, medically-proven treatments and optimal results.
We thrive in a people-first culture with an authentic emphasis on wellbeing.
Job SummaryThe Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.
Key Responsibilities- Provide excellent client care and customer service
- Answer and screen high volume of inbound phone calls
- Manage appointments (scheduling, moving, and canceling appointments)
- Actively promote the clinic, treatments, services, products, as well as programs, promotions, and/or discounts available
- Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
- Accurately complete client transactions
- Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
- Perform opening and closing duties of the clinic
- Efficiently provide basic office administrative support tasks, including but not limited to mailing, faxing, sorting, typing, and filing
- Maintain a professional and clean work environment & appearance
- Maintain complete confidentiality in all guest matters in accordance with company policy
- Assist with other duties and projects as assigned by management
- HS Diploma or GED required; AA preferred
- At least 1+ years of customer service experience
- Exceptional customer service skills
- Ability to be efficient and productive in a fast-paced environment
- The ability to multitask, prioritize, and organize with a consistently high level of accuracy
- Must be a team player
- Knowledge of: Internet, Word, Excel, Outlook, and the ability to learn new software quickly
- Excellent, written, verbal, and interpersonal skills
- Great attention to detail and accuracy
- Consistently demonstrates good judgment, strong character, and personality, ethics, and high standards of performance
- Experience in medical office / understanding of cosmetic procedures / skin care products
- Experience with Zenoti or other POS systems preferred but not required
Prolonged periods of sitting at a desk and working on a computer
Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear
Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds
Pay Range$ per hour* (plus bonus potential)
*Base pay will be determined based on candidate experience, clinic size, clinic location, and market
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