Client Care Coordinator

4 days ago

Redmond, Washington, United States SkinSpirit Full time
About SkinSpirit

Celebrating 20 years of excellence, SkinSpirit is a top destination for aesthetic skincare and body treatments with over 45 locations nationwide.

Our highly trained experts are renowned for personalized service, delivering safe, effective, medically-proven treatments and optimal results.

We thrive in a people-first culture with an authentic emphasis on wellbeing.

Job Summary

The Client Care Coordinator is primarily responsible for providing support with the daily activities of a medical spa, including telephone coverage, appointment scheduling, registration, opening and closing transactions, and client care.

Key Responsibilities
  • Provide excellent client care and customer service
  • Answer and screen high volume of inbound phone calls
  • Manage appointments (scheduling, moving, and canceling appointments)
  • Actively promote the clinic, treatments, services, products, as well as programs, promotions, and/or discounts available
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction
  • Accurately complete client transactions
  • Manage multiple responsibilities while maintaining composure, always keeping the clients a priority
  • Perform opening and closing duties of the clinic
  • Efficiently provide basic office administrative support tasks, including but not limited to mailing, faxing, sorting, typing, and filing
  • Maintain a professional and clean work environment & appearance
  • Maintain complete confidentiality in all guest matters in accordance with company policy
  • Assist with other duties and projects as assigned by management
Requirements
  • HS Diploma or GED required; AA preferred
  • At least 1+ years of customer service experience
  • Exceptional customer service skills
  • Ability to be efficient and productive in a fast-paced environment
  • The ability to multitask, prioritize, and organize with a consistently high level of accuracy
  • Must be a team player
  • Knowledge of: Internet, Word, Excel, Outlook, and the ability to learn new software quickly
  • Excellent, written, verbal, and interpersonal skills
  • Great attention to detail and accuracy
  • Consistently demonstrates good judgment, strong character, and personality, ethics, and high standards of performance
  • Experience in medical office / understanding of cosmetic procedures / skin care products
  • Experience with Zenoti or other POS systems preferred but not required
Physical Requirements

Prolonged periods of sitting at a desk and working on a computer

Occasionally stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear

Occasionally lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds

Pay Range

$ per hour* (plus bonus potential)

*Base pay will be determined based on candidate experience, clinic size, clinic location, and market

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