Customer Service Team Lead
2 weeks ago
The Customer Service Team Lead is responsible for guiding and monitoring a team of Customer Service agents to provide exceptional customer service to our consumers and servicing companies.
Key responsibilities include:
- Providing an impeccable level of customer service to clients and servicing companies
- Fielding and resolving escalated client calls, emails, and tickets
- Working with the department manager to review department/team member KPI metrics and provide appropriate feedback to agents
- Assisting the department manager with the preparation of Quarterly and Annual reviews
- Providing recommendations to the department manager on process and procedure improvement as necessary
Maintaining composure and remaining conscious of our client's financial situation and the fast-paced needs of the servicing companies is essential for this role.
Excellent interpersonal skills, ability to build and maintain relationships with team members, clients, and consumers are required.
Independent, diligent self-starters who are comfortable taking on a high level of responsibility are encouraged to apply.
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Customer Service Team Lead
5 days ago
Schaumburg, Illinois, United States PetSmart, Inc. Full timeCustomer Service Team LeadAt PetSmart, Inc, we're committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you'll be responsible for ensuring our customers receive the best possible service, whether it's over the phone, in-store, or online. Your key responsibilities will include: Maintaining store standards and leading a...
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Customer Service Team Lead
2 weeks ago
Schaumburg, Illinois, United States e Consulting Full timeJob Title: Lead Customer Service AgentThe Customer Service Team Lead is responsible for guiding and monitoring a team of Customer Service agents to provide exceptional customer service to our consumers and servicing companies.Key Responsibilities:Provide an impeccable level of customer service to clients and servicing companies.Field and resolve escalated...
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Customer Service Lead
5 days ago
Schaumburg, Illinois, United States MOD Pizza Full timeAt MOD Pizza, we're looking for a talented Restaurant Leadership Position to join our team. As a key member of our leadership team, you'll be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization.You'll set the example of what it means to serve, what it means to create a place and...
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Lead Customer Service Representative
3 weeks ago
Schaumburg, Illinois, United States Golf Rose Animal Hospital Full timeLead Customer Service RepresentativeGolf Rose Animal Hospital is seeking a highly skilled and compassionate Lead Customer Service Representative to join our team. As a key member of our front desk staff, you will be responsible for providing exceptional client service and communication, ensuring a positive experience for our clients and their...
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Customer Service Lobby Lead
1 week ago
Schaumburg, Illinois, United States Associa Full timeJob SummaryWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Lobby Lead. As a key member of our lobby team, you will be responsible for providing exceptional service to homeowners and board members, ensuring a positive experience for all who interact with our company.Key ResponsibilitiesAddress and...
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Lead Customer Service Representative
2 weeks ago
Schaumburg, Illinois, United States Golf Rose Animal Hospital Full timeJob SummaryThe Lead Customer Service Representative plays a crucial role in ensuring exceptional client service and communication at Golf Rose Animal Hospital. This position is responsible for maintaining a positive and solution-oriented attitude, greeting clients and pets by name, and providing knowledgeable advice on animal care and...
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Customer Service Representative
2 weeks ago
Schaumburg, Illinois, United States Associa Full timeJob Title: Customer Service- Lobby LeadWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service- Lobby Lead. This role will be responsible for providing exceptional service to homeowners and board members, while maintaining a positive and professional demeanor.Key Responsibilities:Address incoming customer care...
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Lead Customer Service Representative
2 months ago
Schaumburg, Illinois, United States Golf Rose Animal Hospital Full timeAbout the RoleGolf Rose Animal Hospital is seeking a highly skilled and compassionate Customer Service Lead to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service and support to our clients and their pets.Key ResponsibilitiesClient Communication: Respond to client inquiries, provide...
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Retail Sales Team Lead
2 weeks ago
Schaumburg, Illinois, United States Crocs Full timeJob Title: Retail, Team Lead SalesAs a Sales Team Lead at Crocs, you will play a pivotal role in delivering exceptional customer experiences and driving sales growth. This role offers the opportunity to grow alongside a talented team and contribute to the company's success.Key Responsibilities:Provide outstanding customer service using the C.H.A.R.M service...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Central Garden & Pet Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our valued clients.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer...
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Customer Service Representative
2 weeks ago
Schaumburg, Illinois, United States David Mordis - State Farm Agent Full timeJob OpportunityAre you a customer-focused individual looking for a challenging role? We are seeking a motivated and outgoing Customer Service Representative to join our team at David Mordis - State Farm Agent.Key Responsibilities:Establish and maintain strong customer relationships through effective communication and follow-up.Collaborate with the agent to...
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Customer Service Representative
2 weeks ago
Schaumburg, Illinois, United States Central Garden & Pet Full timeCustomer Service RepresentativeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Central Garden & Pet. As a key member of our sales team, you will be responsible for delivering exceptional customer service to our assigned accounts.Key ResponsibilitiesCoordinate order fulfillment from receipt to customer dock...
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Customer Service Representative
4 weeks ago
Schaumburg, Illinois, United States Wheels, LLC Full timeJob Title: Customer Service Support SpecialistJob Summary:We are seeking a highly skilled Customer Service Support Specialist to join our team at Wheels, LLC. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide...
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Customer Service Liaison
5 days ago
Schaumburg, Illinois, United States Mr. Rooter Corporation Full timeCustomer Service Representative at Mr. Rooter CorporationAs a Customer Service Representative, you will be responsible for handling incoming calls and scheduling service calls to meet customer requirements.Key Responsibilities:Receive incoming calls in a professional and courteous manner.Prioritize and coordinate the scheduling of services.Coordinate delays...
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Retail Customer Service Manager
1 month ago
Schaumburg, Illinois, United States PetSmart, Inc. Full timeCustomer Service Supervisor Job DescriptionAs a Customer Service Supervisor at PetSmart, Inc, you will be responsible for ensuring a positive customer experience through effective communication and issue resolution. You will lead a team of customer service representatives and provide guidance and support to ensure excellent customer service standards are...
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Customer Service Representative
2 weeks ago
Schaumburg, Illinois, United States David Mordis - State Farm Agent Full timeJob OpportunityWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Job SummaryThis role involves establishing and maintaining customer relationships, working with the agent to achieve marketing goals, and developing leads to identify customer needs and market appropriate products and...
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Customer Service Ambassador
1 week ago
Schaumburg, Illinois, United States American Door and Dock - A Vortex Doors Company Full timeJob OverviewVortex Doors, a leading commercial and industrial door installation and repair company, is seeking a dedicated and customer-focused individual to fill the role of Customer Service Representative. As a key member of our team, you will be the primary point of contact for our customers, providing exceptional service, resolving inquiries, and...
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Customer Service Representative
5 days ago
Schaumburg, Illinois, United States PRIMEDIA Network, Inc. Full timeJob DescriptionThe PRIMEDIA Network, Inc. is seeking a highly motivated and detail-oriented individual to join our sales team as a Call Center Representative.As a Call Center Representative, you will be responsible for working on our call dialer to obtain potential lead information. This is a great opportunity to work in a fast-paced environment and develop...
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Customer Service Representative
1 week ago
Schaumburg, Illinois, United States Vortex Industries Full timeVortex Doors, a leading commercial and industrial door installation and repair company, is seeking a dedicated and customer-focused individual to fill the role of Customer Service Representative.This position involves interacting with customers via phone or email, providing exceptional service, resolving inquiries, and ensuring a positive customer...
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Customer Service Representative
4 days ago
Schaumburg, Illinois, United States Vortex Industries Full timeJob Type: Full-timeDescription: Vortex Doors, a leading commercial and industrial door installation and repair company, is seeking a dedicated and customer-focused individual to provide exceptional service to our customers. As a Customer Service Representative, you will be the first point of contact for our customers, addressing inquiries, providing...