Retail Customer Service Manager

3 weeks ago


Schaumburg, Illinois, United States PetSmart, Inc. Full time
Customer Service Supervisor Job Description

As a Customer Service Supervisor at PetSmart, Inc, you will be responsible for ensuring a positive customer experience through effective communication and issue resolution. You will lead a team of customer service representatives and provide guidance and support to ensure excellent customer service standards are met.

Key Responsibilities:

  • Lead a team of customer service representatives to ensure excellent customer service standards are met
  • Provide guidance and support to customer service representatives to resolve customer complaints and issues
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service across all channels

Requirements:

  • 2+ years of customer service experience, preferably in a retail environment
  • Proven leadership and team management skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • A discount on PetSmart products and services


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